|
| |
Click on the appropriate item below for more information:
- CD Quickshare: List of CDs not available
- Can't logon to a workstation: Invalid
username or password
- Clock update message keeps appearing
- Email: Attachments cannot be opened
- Email: Sending fails when using Satellite
Internet
- Internet: Cannot surf the Internet
- Login: Classroom Administrator
- Login: Fileserver
- MusicAce 1 & 2: Cannot save work
- SuccessMaker: Errors at
Workstation upon opening
On a workstation, when you try to open CD Quickshare, a database not found
error or the list of CDs does not appear. Check the following:
 | You are properly logged into the workstation |
| Double click on My Computer and check at drives C, D, E and F (plus
others including H and N) are present. If all is OK, proceed to the
next bullet.
If not, are the H, N and other drives available? If not, you are not
logged into the network. Restart the computer and log in again and try
CD Quickshare again.
If not: (Make sure Deep Freeze is disabled (GPS and MWMPS)
- Go to Start -> Settings -> Control Panel -> System -> Device
Manager.
- Click on the '+' left of the CDROM to list the actual drives.
- Double click on the drive to open its properties. Click on the
Settings tab.
- If the drive letter is not set to 'D' set both the start and end letters
to 'D'.
- Close all windows. When asked if you wish to 'Restart' the computer,
click 'No'
- Go to Start -> Run. Type: notepad
autoexec.bat (Click
OK)
- Look for a line that starts with "REM by Windows . . ." and
continues with C:\
- Delete everything up to the C in C:\. . .
- Save and exit
- Restart the computer disabling Deep Freeze - if applicable
- Check My Computer to see if drives C, D, E and F (plus others) are
available
- Try CD Quickshare again
|
| It is likely that the CD Quickshare database has to be re-initialized.
- Log in as the Classroom Administrator on a workstation ( cradmin )
- Go to Start -> Run -> Browse to X:\cd
quick share for Administrators . . .\CDADMIN.EXE
- Click OK. The administrator version of CD Quickshare should open
showing all CDs
- Click on each CD title and then click on 'Modify'. After it opens,
click OK
- Repeat for all of the CD titles.
- Exit CD Quickshare administrator.
- Open CD Quickshare from the desktop.
- If all is not OK, Call John |
When a user tries to logon to the network from a workstation, the computer
responds with an invalid username or password. Do the following to solve
the problem:
| Click Start -> Find -> Files or Folders |
| In the search box, enter *.pwl and click Find. The bottom
panel will show all PWL files in the C:\Windows
directory. |
| Click on one of the items to select it and then do the [Ctrl] + [A] key
combination to select all the files. |
| Press the [Delete] key to delete all the files and close the Find dialogue
box. |
| Log off the computer (or re-boot - whatever seems more appropriate) and
logon again. It should allow the user to logon. |
When the computer is first turned on, the message asking if the clock should
be updated keeps appearing even though on previous cold starts, the clock was
updated. This happens because Deep Freeze reverses the changes to the
computer clock software. Do the following to correct the problem and
permanently update the clock:
| When starting the computer, disable Deep Freeze. (When the dots
appear in the top left when starting the computer, hold [Ctrl] and tap the
[F8] key. Press [2] to select the Disable option.) |
| Continue starting the computer normally, clicking Yes (or OK) to Update
the clock. |
| Shut down the computer and re-start it again - with Deep Freeze
enabled. The update clock message should not appear until the next
time change. |
When in Outlook Express 6 (or newer), email can be received but attachments
cannot be viewed. Do the following:
| Open Outlook Express. |
| Click on Tools -> Options -> Security. |
| Uncheck “Do not allow attachments to be saved or opened that could
potentially be a virus.” |
| Click Apply, then OK. |
| Exit Outlook Express and re-open it. You should be able to read all
attachments. |
When in Outlook Express, Onlink email can be received but cannot be sent when
using the Satellite Internet connection. The block occurs because Onlink
email is being sent using a non-Onlink access point (the link is via a non-Onlink
Internet Service Provider). To permit Onlink email to sent, do the
following:
| Open Internet Explorer. |
| Go to www.onlink.net web page |
| Click on 'Onlink Online' (near top in red bar) |
| Enter your Onlink login and password and click 'Submit' (If the
computer offers to save the password, click No.) |
| In the right-most column, click on 'Enable Remote Mail'. The next
web page will show the IP remote address (form is xxx.xxx.xxx.xxx) and will
suggest that after 5 minutes, sending will be successful. |
| Wait about 5 - 10 minutes and try sending again. |
When using the LANGate Internet Gateway/Router (Compaq computer), the
Internet is inaccessible. Do the following:
When it is necessary to log into a workstation with administrator rights, use
the following:
| Login: cradmin |
| Password: xxxxxxxx (Ask the System Administrator)
|
Note: This is a privileged login. Do not let students (or
non-responsible) people know this login and password. If the login becomes
compromised, please change it (at the fileserver) immediately.
When it is necessary to log into the fileserver with administrator rights,
use the following:
| Login: fsadmin |
| Password: xxxxxxxxx (Ask the System Administrator)
|
Note: This is a privileged login. Do not let students (or
non-responsible) people know this login and password. If the login becomes
compromised, please change it (at the fileserver) immediately.
This is caused by incorrect permissions on the MusicAce folders. Call
John for a correction to the problem.
When a workstation accesses SuccessMaker, the fileserver must be running
Sybase Adaptive Server Anywhere as a service. In order to do this, an
administrator must be logged in a the fileserver and the workstation must be
successfully logged into the network.
| Check that the workstation is logged into the network:
- Double click on My Computer and check at drives C, D, E and F (plus
others including H, N, S and T) are present. If all is OK, continue. |
(Note: after logging in as fsadmin, please lock the fileserver from
access by others: [Ctrl] + [Alt] + [Delete] -> click on 'Lock
Computer'.)
To check the fileserver to see that the service is running, login as fsadmin:
| Go to Start -> Programs -> Sybase -> Adaptive Server Anywhere 6.0
-> Manage Adaptive Server Anywhere:
- If 'Services' appear in the left panel, check 'Status' of SME in the right
panel.
If the 'Status' indicates 'Started', then re-try SuccessMaker at the
workstation.
- If the 'Status' of SME indicates 'Stopped', right click on SME and click
on 'Start'.
In a few seconds, it should indicated 'Started'. Re-try
SuccessMaker at workstation.
- If 'Services' do not appear in the left panel, do the following:
----> Click on Tools -> Pluggins -> Change
----> Click to check 'Adaptive Server Anywhere' and click OK, then Close
----> Right click on SME (right panel) and click on 'Start'.
----> In a few seconds, it should indicate 'Started'.
----> Re-try SuccessMaker at a logged in workstation. |
|
